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Questionnaires

Questionnaires Suggestion systems are a formal method for generating, evaluating, and implementing employees’ ideas. Figure 17-6 shows the key steps in a successful suggestion system. It begins with the employee’s idea and a discussion with the supervisor. Once the suggestion form is completed, the supervisor reviews and signs it, indicating awareness of the suggestion but not necessarily approval. The…

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IBM’s complaint

IBM’s complaint Then an employee relations specialist investigates the complaint and advises its author of the resultsIBM’s program is called “Speak Up!” It uses a confidential form designed as a prepaid envelope. On the inside the employee completes a home address section and then writes the complaint, opinion, or question. When the Speak Up! administrator…

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Grapevine research

Grapevine research When employees are allowed to select the problems they want to work on, they are likely to be more motivated to find a solution. They are also more likely to be motivated to stay on as members of the circle and solve additional problems in the future. This concept is based squarely on…

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Competitive forces

Competitive forces Efforts like these at Ford-and similar ones at Du Pont, IBM, AT&T, Westinghouse, Motorola, Texas Instruments, Citibank, TRW, NASA, Reynolds Metals, and many others shown in Figure 17-3-indicate that interest in improving QWL is no accident. It parallels, and some might say reflects, growing international competitive forces and growing workforce diversity. In Europe…

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Emerging Employee Relations Challenges

Emerging Employee Relations Challenges The growing diversity of the workforce and the increased globalization of many companies present unique employee relations challenges to HR departments. Departmental policies and practices-even those based on experience and sound research-may have to be modified or even discarded in dealing with different groups. Domestic goals of equal opportunity may conflict with laws or cultures in…

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A Progressive Discipline System

A Progressive Discipline System Verbal reprimand by supervisor Written reprimand, with a record in personnel file One- to three-day suspension from work Suspension for.one week or longer Discharge for cause If challenged on the justification for the discipline or on whether the discipline was handled fairly, the department must have sufficient documentation to support its decisions for…

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Discipline

Discipline  Counseling does not always work. Sometimes the employee’s behavior is inappropriately disruptive or performance is unacceptable. Under these circumstances, discipline is needed. Discipline is management action that encourages compliance with organizational standards. There .are two types of discipline: preventive and corrective. Preventive discipline is action taken to encourage employees to follow standards and rules…

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Employee Counseling

Employee Counseling Counseling is a discussion of a problem with an employee that is intended to help the worker resolve or cope with the problem. Stress and personal problems are likely to affect both performance and an employee’s general life adjustment; therefore, it is in the best interests of all concerned (employer, employee, and community) to help tbe employee…

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Types of Grapevine Feedback to the Human Resource Department

Types of Grapevine Feedback to the Human Resource Department Information about the problems and anxieties employees have Incorrect feedback that provides evidence of breakdowns in communication Insights into goals and motivation of employees Identification of job problems that have high emotional content, because intense feelings encourage grapevine communication Information about the quality of labor relations,…

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Upward communication systems

Upward communication systems Perhaps no area of communication is more in need of improvement than upward communication. Upward communication consists of information sent by people who seek to inform or influence those higher up in the organization’s hierarchy. The cornerstone of all such messages is the employee and the supervisor. When a free flow of information travels between an employee…

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