Since interviews are time-consuming and costly and often are limited to only a few people, many HR departments use questionnaires to broaden the scope of their research. Also, questionnaires may lead to more candid answers than do face-to-face interviews. As discussed in Chapter 17, attitude survey feedback can find answers to the concerns listed in Figure 19-7. Of particular importance
Critical Concerns to Be Answered by Attitude Surveys
EMPLOYEE ATTITUDES ABOUT SUPERVISORS
- Are some supervisors’ employees exceptionally satisfied or dissatisfied?
- Do specific supervisors need training in supervisory and human relations skills?
- Have attitudes improved since the last survey?